Thank you for choosing Uvenor for your image recognition needs. We want you to be satisfied with your purchase, and we offer refunds under the terms outlined in this policy. Please read this policy carefully to understand your rights and responsibilities regarding refunds.
Our refund policy is designed to be fair and straightforward. If you have any questions about our refund policy or your eligibility for a refund, please contact our customer support team.
This policy applies to all transactions made through our website and related services. By purchasing our services, you agree to the terms outlined in this refund policy.
Refunds are available for eligible purchases made on our website. To be eligible for a refund, you must meet the following conditions:
We reserve the right to review each refund request on a case-by-case basis to determine eligibility. Evidence may be required to substantiate the claim of a defect or issue with the service.
To request a refund, please contact our customer support team with your order details, including the order number and reason for the refund request. We may require additional information to process your request, such as a description of the issue encountered.
Once your request is received, our team will review the details and respond within a reasonable timeframe. If your refund request is approved, the refund will be processed to the original method of payment used for the purchase.
Refunds will be issued in the currency used for the original transaction. Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider’s processing times.
Some services may be non-refundable based on the nature of the product or service. These non-refundable items include:
Refunds will not be issued for any of the above items once the service has commenced or been delivered, except where there is a defect or issue that can be substantiated by the customer.
The processing time for refunds varies depending on the original method of payment and your financial institution. Credit card refunds may take up to 10 business days to appear on your account statement, depending on the bank's processing time.
Refunds to other payment methods may take longer due to the processing times of the respective payment providers. We appreciate your patience as we work to process your refund as quickly as possible.
If there are any delays in processing your refund, please contact our customer support team for assistance. We are here to help ensure that your refund is processed efficiently.
Exchanges are not typically offered under our refund policy, as our services are designed to be customized and tailored to meet specific client needs. However, if there is an issue with the service provided, we encourage you to contact our customer support team to discuss a resolution or an alternative solution.
In cases where an exchange is deemed appropriate, the terms and conditions of the exchange will be determined on a case-by-case basis by our customer support team.
We strive to provide excellent customer service and will work with you to find a suitable resolution to any issues with our services.
If you have a dispute regarding your purchase or refund request, please contact our customer support team immediately. We aim to resolve all disputes amicably and promptly. If a resolution cannot be reached, we may involve a third-party mediator to assist in resolving the issue.
We encourage customers to provide detailed information and documentation to support their claims during the dispute resolution process.
Our goal is to provide a fair and transparent process for addressing all customer concerns and ensuring satisfaction with our services.
We may update our refund policy from time to time. Changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review our refund policy periodically to stay informed about our current practices.
Continued use of our services following the posting of changes to this policy constitutes your acceptance of those changes.
If we make significant changes to this policy, we will notify you through our website or other communication channels to ensure you are aware of the changes.