At Uvenor, we provide cutting-edge image recognition services designed to meet the diverse needs of our clients. This Refund Policy outlines the conditions under which refunds are granted for our services, ensuring clarity and transparency for all users of our platform.
We understand that our clients may encounter issues with our services, and we are committed to addressing these concerns promptly. Our goal is to ensure that you are satisfied with the quality and performance of our image recognition solutions.
Please review this policy carefully to understand the terms under which refunds are available. If you have any questions, our customer support team is ready to assist you.
Refunds are available if our image recognition services do not function as described in our service agreements or if significant technical issues arise that impact the usability of the services. To be eligible for a refund, you must request it within 30 days of the service purchase date.
Eligibility for a refund is determined based on the verification of service functionality and the nature of the issues reported. We encourage users to report any problems immediately to facilitate prompt resolution.
Refund requests will be reviewed on a case-by-case basis, and the determination will be made based on the specifics of the service issue and the terms of the service agreement.
If you encounter issues with our image recognition technology that prevent it from performing as intended, you may be eligible for a refund. These issues should be reported to our customer support team, who will assist in troubleshooting and resolving the problem.
Our team is dedicated to diagnosing and addressing technical problems related to our image recognition services. We will work to ensure that the service functions correctly and meets the expectations set forth in the service agreement.
In cases where issues cannot be resolved promptly, a refund may be issued if the problem significantly impacts the use of our services and cannot be corrected within a reasonable time frame.
To request a refund, please contact our customer support team via email at [email protected] or through the contact form on our website. Include your order number, a detailed description of the issue, and any relevant screenshots or logs that can help in assessing the problem.
Once your refund request is received, it will be reviewed by our customer support team. We aim to respond to refund requests within 7 business days. Additional information may be requested to verify the issue and the eligibility for a refund.
Providing complete and accurate information will expedite the processing of your refund request. Our team is here to assist you throughout the process and ensure a timely resolution.
Upon receiving a refund request, our technical team will assess the issue to determine if it is due to a defect in our image recognition service. This assessment may include testing the service in various environments to reproduce the reported issue and understand its impact on service usability.
We will provide a detailed response based on the findings of this assessment. If the service issue is confirmed, we will proceed with the appropriate refund process as outlined in this policy.
Our goal is to handle all assessments promptly and fairly, ensuring that all decisions are based on a thorough understanding of the reported issues and their impact on service performance.
Refunds will be approved if the issues reported are verified and are significant enough to affect the use of our image recognition services. The approval of a refund is contingent upon the extent to which the service deviates from the agreed-upon specifications or fails to function as intended.
We will communicate the outcome of the assessment and the decision regarding your refund request within 7 business days. If the refund is approved, we will initiate the process to return your payment to the original method of payment.
If a refund is not approved, we will provide an explanation detailing the reasons for the decision, based on the findings from our assessment.
Approved refunds will be processed within 14 business days. Refunds will be issued to the original payment method used during the transaction. Please note that the time it takes for the refund to be processed and appear in your account may vary depending on your financial institution and payment method.
We strive to ensure that all refunds are processed promptly once they are approved. If you experience any delays, please contact our customer support team for assistance.
Our aim is to provide efficient and effective resolution to refund requests, ensuring that your concerns are addressed in a timely manner.
In situations where only a portion of the service is defective or where the service provided is partially usable, a partial refund may be issued. The amount refunded will be proportional to the extent of the issues reported and the impact on the usability of the service.
We will calculate the partial refund based on the value of the affected service components and the extent to which they deviate from the agreed-upon specifications.
This approach allows us to fairly compensate for any issues encountered while maintaining the value of the services provided.
Some services, due to their nature, may not be eligible for a refund once access has been provided or the service has been delivered. This includes customized services tailored to specific client needs or services that have been fully utilized.
Refunds will not be issued for services that have already been accessed, used, or delivered, except in cases where there is a defect that impacts the usability of the service and the issue is reported within the eligibility period.
Clients are encouraged to review the terms and conditions of our services before purchase to understand the refund policy applicable to each type of service offered by Uvenor.