Refund policy

Return & Refund Policy

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with all original tags attached, and in its original packaging. You'll also need to provide your receipt or proof of purchase.

To request a return, please contact us at contact@uvenor.com.

If your return request is approved, we'll provide you with a return shipping label along with instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

If you have any questions regarding a return, feel free to contact us anytime at contact@uvenor.com.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain products are not eligible for returns, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom-made or personalized products

  • Personal care and beauty products

  • Hazardous materials, flammable liquids, or gases

If you're unsure whether your item qualifies for a return, please contact us before submitting your request.

Please note that sale items and gift cards are non-refundable and cannot be returned.

Exchanges

The fastest way to receive a different item is to return the original product. Once your return has been approved, you can place a new order for the item you'd like instead.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify, the item must be returned in the same condition in which it was received—unused, with its original tags, and in its original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at contact@uvenor.com.